LANDesk® solutions
have been successfully implemented in a wide variety of diverse
IT environments, representing a wide section of leading industries. Read the case studies of selected
noteworthy successes, and see how LANDesk® solutions are solving
real IT problems and easing management pain for leading companies
around the world.
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Lynx Technology
Colin Saunders
SRSC and Hosting Manager |
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"In its field services division, where Lynx employs 180 break/fix engineers, LANDesk® Instant Support Suite Pro is delivering numerous benefits. Colin Saunders said: "It gives us quick and easy diagnostics, so we can actually help field services to diagnose problems and give the engineers better information up-front that helps them decide how to handle each specific case. And, if it's a software problem, we can fix it remotely so customers don't have to wait for an engineer to arrive on site."
English
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Middlesex Community College
Matt Scales |
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" LANDesk® Management Suite has helped us free up our personnel. By placing our second-tier people in a more proactive role, we’ve reduced calls to the help desk by avoiding problems before they surface. This makes for a happier user population."
English
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Newport Local Education Authority
Lee Evans
User Support Manager
Newport
Borough Council |
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“The security aspect of the Suite has successfully enabled us to lower the support staff to supported PC ratio, enabling essential time and cost savings to be made.”
English
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University Hospital Birmingham
Stephen Chilton
Technical Development Manager |
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"When the University Hospital Birmingham started the planning process for a complete migration of their network from Windows 95 to Windows XP, it was clear that a number of factors would have to be taken into account. The resulting success of the UHB migration project has become a reference site for the use of LANDesk® Management Suite. Chilton emphasized the role that LANDesk® Management Suite played in the process: "Without LANDesk® Management Suite, we couldn't have achieved it. Well, perhaps we could have achieved it, but we'd probably still be working on it now!"
English
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Solihull
Metropolitan Borough Council
Hilary Staton
Solihull Borough Council
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" LANDesk® Management Suite has helped us to make more productive
use of our time, and service an increasing number
of users without additional support staff. We couldn't
manage without it now."
English |
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National
Air Traffic Services, UK
Alaister Ford
Programme Manager, NATS
Software Services Group
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"A
group of PC-based systems that support the ATC role
of 'Traffic Management' has seen rapid expansion within
National Air Traffic Services* (NATS) over the past
five years. LANDesk® Management Suite has proved a
valuable asset, not only in maintaining high levels
of cost-effective support at regional ATC centres,
but also during test and integration activities at
the new facility at Swanwick in Hampshire."
English |
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Bottomline
Technologies
Paul Nott
FRM Implementaion & Support Manager
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"The
capabilities of the solution are incredible. In our
experience, there is not another product on the market
which has the features and the ease of use of LANDesk®
Instant Support Suite Pro. You don't have to deploy
client software, it works over any Internet connection,
it's extremely simple to use, and it's paid for itself
over and over again in only a few months."
English |
| Honeywell
EMEA
Roy Copping
Manager of Distributed Computing, Technology Standards
and Planning
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"We
are seeing a huge reduction in the amount of traveling
time for local technicians. The cluster in Brussels,
Belgium, supports five smaller sites as well as the
European headquarters. Before we deployed LANDesk® Management Suite, an engineer would visit each site
for a full day each week. Now, on average, an engineer
visits once every four weeks. Brussels is handling
all other problems remotely."
English |
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BT
Wholesale Markets
Dave Barker
Build Manager
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"Multicasting
significantly reduces software distribution times.
On a site with 40 PCs, for example, transmission is
now 20 times faster"
English |
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New Baiyun International Airport
Mr. Huang Zhifeng,
Leader of the New Baiyun Airport |
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"Now, only 2 IT management staff are needed to be responsible for the entire network management, security and maintenance of all terminal units of the production network supporting the normal operation of the New Baiyun Airport. This was unimaginable before we adopt the LANDesk® Management Suite."
English
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Mason City School District
David W. Hickey
Chief Information Officer |
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"It’s hard to put a dollar value on what LANDesk® Management Suite has done for us, but it’s huge."
English
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American Eagle Outfitters
Christopher Drotos
Desktop Support Analyst |
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“ LANDesk® Management
Suite is a great solution
for anybody doing
technical support. We
were trying to find an
easier way to support
the business and it
has definitely made
things easier for us.
It definitely saves us
time and money.”
English
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Eurofins
Torben Christensen
IT Manager, Eurofins |
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" LANDesk® Management Suite is an invaluable tool to us. We save a lot of time and transport costs, and at the same time we have been able to assist the users much better than before."
English
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Fujitsu Services
Micke Johansson
Technical Design Authority |
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" LANDesk® Management Suite is a sophisticated and cost effective tool that enables us
to manage all of our clients’ PCs from one installation."
English
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ARTE France
Robert Eusebe
DSI |
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«Grâce à LANDesk® Management Suite, nous avons réalisé des gains de productivité considérables tout en améliorant la qualité du service apporté aux utilisateurs. Cette solution de gestion de parc nous a également permis de rationaliser notre équipement en logiciels par le biais d’un audit précis de l’utilisation des licences installées.»
Français
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A Premier New England University
University IT Manager |
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"LANDesk® Management Suite is one of those few products that actually lives up to its billing. Our technical professionals are now able to provide faster and more efficient customer service, which has freed them up to concentrate on more in-depth and time consuming projects."
English
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ABRO
Kevin Jones
IS Technical Operations Manager |
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"Most IT support teams are either standing still or engaged in fire fighting. But LANDesk® Management Suite allows ABRO to concentrate on moving forward."
English
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AFA
Leif Karlsson
IT Technician |
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“With such a tool at hand, we haven’t had to increase the number of IT personnel nor have we had to reduce service levels for the other departments within the organization.”
English
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APS
Sebastiano Melis
Manager of IT and Quality Procedures |
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"The remote control feature has turned out to be not only a practical way of fixing problems, but also a very efficient and cost-effective e-learning tool."
English
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Coca-Cola Beverages Czech Republic Jiri Kacerovsky
Network and Communication Manager |
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"The reliability and performance of LANDesk® Management Suite are both excellent. What might have been a very lengthy and expensive country-wide migration to a new operating system can now be handled much more easily. We have a richly functional product, better network availability and, best of all, our IT team have to travel less and so can spend more time where they really matter — supporting the users. We are very satisfied."
English
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COMPBENEFITS
Anthony Giacomo
Director of Networks and Communications |
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"We wanted to settle on one product that would allow us to scale into future use. We needed a product that would work well in a heterogeneous operating system environment. We had to have a remote control application and if it also does asset management tracking, that would be a big plus for us. And software deployment would be icing on the cake. LANDesk® Management Suite was the product that could do everything we wanted — and more."
English
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Frederiksberg Kommune
Lars Henriksen |
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“My daily work has become much easier using LANDesk® [Management Suite]. We give our users faster and more efficient service, and we can easily update and patch computers using LANDesk® software distribution tools.”
English
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Heineken France
Samuel Hutin
Technical Coordinator |
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"Not only did LANDesk® Management Suite meet our immediate needs, it also allowed us to automate all our IT projects, creating more cost efficiencies and further improving the service we offer to users."
English
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Hughes Supply, Inc.
Steven O’Sullivan |
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"Since implementing LANDesk®, we have reduced costs, saved time, enabled our IT staff to focus on more proactive and strategic IT projects, and have significantly reduced the need for remote users to have to install any applications on their own."
English
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InterContinental Hotels Group
Luke Doherty
IT Manager |
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“The LANDesk® solution as a whole has saved us considerable time and money. It’s a multi-faceted tool that pulls together all the different components of managing an IT environment from one central location, simplifying our overall management of the network.”
English
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Lane County, Oregon
Brad Carpenter |
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"We realized our ROI on the initial investment in the first 90 days. Last year, LANDesk® Management Suite saved the County $175,000 on software distribution; and the savings from the remote control feature alone are around $110,000. That’s $285,000 total savings from LANDesk!"
English
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LEITNER AG Alois Sparber
IT Manager |
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"The LANDesk® Software solution not only offered all the functionality we needed, it also required less training than competitive products, so it was by far the most cost-effective option." Other aspects of LANDesk Management Suite helped convince the LEITNER team of its merits. "It's important to us to have a wide range of supported languages," said Lainá. "Here in Sterzing, for example, we have both German- and Italian-speaking employees so PC client software needs to be available in both languages. That is the case with the LANDesk® Software solution. The management tool can also be installed in English and German, which is very pleasing."
English
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LSSI- Riverside County Library Luther Brady
Project Manager |
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"...with LANDesk, we'll get at least a 20-to-1 reduction in the time needed to complete day-to-day tasks."
English
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S. Oliver
Kurt Engel
Head Of The Networking Department |
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"We have now been running LANDesk® Management Suite for two years and I can vouch for the outstanding cost/benefit ratio of this tool. It simplifies software distribution and has reduced our downtime to virtually zero."
English
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Southwire Company
Tim Powers
Senior Network Specialist |
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Priority one for Tim Powers, is ensuring the overall health of the company’s network of 1,700 computers spread across
North America
. Key to that responsibility is keeping all the computers patched with the latest security updates. “There was no way we could visit all the PCs at all the different locations to keep them up-to-date and protected against viruses and worms,” Powers says. “We compared almost every competing package out there and LANDesk® Management Suite is by far the best. It has given us the ability to keep our patches current, which we could never do before.”
English
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TETRA PAK LTD.
Mark Clements
IT Controller |
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"With the remote control function, we are now able to easily and quickly guide users through what needs to be done. This has freed up the helpdesk to concentrate on providing better value to users. For example, we now help people get a greater depth of usage from existing applications and come up with permanent fixes to problems rather than being engaged in constant fire fighting."
English
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University Of Pennsylvania Health System
Thomas Gray |
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"We used contractors who took the machine out of the box, installed it on the desk, logged in, and added the machine to an active directory domain connected to LANDesk® Management Suite’s application policy management feature. The contractor just put the workstation on the desk, installed it and walked away - he didn’t need to spend a lot of time there or have any specialized skills. Installation by hand would easily have taken a couple of months to do; that project was finished in about two-and-a-half weeks."
English
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Valeo
Bertrand Fantini |
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The helpdesk now installs new applications or updates on demand on a daily basis. This takes 20 to 30 minutes for a global update, and it is virtually instantaneous when done 'online' using remote control to fix an individual user's problem
"If you have more than 60 computers on a network, a tool such as the LANDesk® Software solution becomes indispensable. LANDesk® Management Suite plays a significant role in helping us to meet the ambitious targets laid down in our Service Level Agreements with users."
English
French
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Fortune 500 Provider of Transportation and Logistics
Company IT Manager |
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"When we looked at what our needs truly were, we realized that we needed more than just a short term fix, we needed a comprehensive solution that would meet our long term business needs, and that meant LANDesk."
English
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Adecco
Franck Lamouller
ICT Director for Benelux
Adecco NL |
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"Our ICT operation is more
efficient and cost effective
because we can do much
more with the same
number of people. Our
business is also running
more efficiently thanks to a
reduction in downtime and
excellent functionality that
allows us to serve our staff
- and therefore our clients
- better than ever before."
English
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Exempla
Healthcare
Edward Skaff
Manager
|
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"I believe that LANDesk® Management
Suite and LANDesk® Patch Manager are the best products
for allowing an enterprise environment to save money,
time, labor, and effort in managing desktops."
English
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DC Government |
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"Using LANDesk® Management Suite, the District of Columbia went from
staffing sixteen sites with thirty two people to one
centrally located site with eight people - saving
the city on man-hours and resources to the tune of
some $500,000 in the snow season of 2004."
English
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Frostburg
State University
Beth Meeks
Director of Administrative Computing |
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" LANDesk® Management Suite allows
us to connect to an end user and see the error they're
experiencing or explain something they don't understand.
They say 'a picture's worth a thousand words,' and
that definitely rings true in the technical world.
I believe having LANDesk® Management Suite greatly
reduces the time it would otherwise take to diagnose
and understand a technical problem."
English
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Decatur
Memorial Hospital
Mary Whitehead
Supervisor of Tech Support and Operations |
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"LANDesk® Management
Suite blew my socks off with both demos that I saw
and I knew it was the perfect tool for us. Because
we're a hospital, we're running a 24/7 operation.
We have to be able to respond to any request at any
time. My techs thank me almost daily for LANDesk®
; they love the tool probably more than me!"
English |
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Raymond
James Financial
Andy Nosal
Supervisor of LANDesk® Operations Technical Services
|
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"Since
the first of this year, we have distributed more than
53,000 software packages. And as of August, I estimate
that LANDesk® Management Suite's software distribution
and remote control features alone have saved our organization
$1.167 million! Anytime you can show that the Information
Technology Department is saving money rather than
simply being overhead, it's a good thing."
English |
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Miami
Herald
Manny Ferro
IT Project Specialist
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"Because not all our employees
have computers, some have more than one, and many
share computers, it did not make sense for us to make
licensing decisions based on head counts. We needed
a product that would give us real numbers and LANDesk® Management Suite has helped us remain compliant on
our software. Another benefit of an accurate workstation
count is that now we have a tool to prevent us from
buying unnecessary licenses."
English |
| Virginia
Commonwealth University
Tonie Ellerson
Manager, Client Services, Desktop Applications Support
|
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"We use it to troubleshoot problems
remotely, tally the inventory data and upgrade applications.
It's saved us so much time because we can help people
on the phone while doing something else like scanning
a system for viruses. In the half hour it would have
taken a technician to walk to someone's office, we've
already completed 10 or more fixes over the phone."
English |
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Farm
Credit Services of America
Denny Cannon
PC Integration Specialist
|
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"Initially
we estimated the Return On Investment to be from four
to six months; we've been able to get our money back
in two months because of a few large projects like
desktop replacement... We have over 40 locations in
our four states and in the past, a rollout like this
meant traveling personally to replace each desktop
and the applications. LDMS has saved a significant
amount of time and money. What used to be a 13-week
new hardware rollout for everyone in the company,
has now been done in 24 days."
English |
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North
Penn School District
Anthony Cocco
Manager of IT Operations
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"Our inventories used to be out of date as soon as we
completed them. With LDMS, the inventory is automatically
updated daily. The cost savings of that feature alone
have saved us thousands of dollars. We are able to manage
our licenses better and compliance is no longer an issue."
English |
| Merck
KGaA
Johannes John
Systems Consultant
|
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"Thanks
to the LANDesk® Software solution, new hardware or
software details are entered on to the system without
delay. We find this an enormous benefit when solving
problems remotely. The support team can not only view
users' PC screens, but also check the current configuration
of each computer. This makes it easier to identify
the cause of the problem — whether it's a newly
installed component or a recent software upgrade,
for example. We're saving a great deal of time as
a result of this capability"
English
German |
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Bertelsmann
AG
Jörg Gieselmann
Systems Consultant
|
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"The
inventory management function significantly increases
the efficiency of operating system and software migrations.
Now it takes just a few seconds to request data on
the hardware that needs to be replaced before a migration.
Naturally, this saves us time and money in the support
team, as well as increasing the productivity of our
users."
English
German |
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Daiwa
Securities SMBC Europe Limited
Darron Spokes
Director, Business Infrastructure Group
|
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" LANDesk® Management Suite had all the features we needed and
more, and suited the scale of our European operation.
Just as importantly, it was genuinely easy to use-a
real advantage for us, as this was our first experience
with this kind of tool."
English |
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Gide
Loyrette Nouel
Eric Vincent
Technical manager of the computer network and migration
project, Gide Loyrette Nouel
|
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"The
remote management function has become essential to
our operation, in particular our ability to deliver
high quality service. We could no longer manage without
it."
English
French |
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DFDS
Seaways
Flemming Johansen
Technical Manager
|
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"If we had needed to send an engineer to check
each one, it would have been very expensive and
time-consuming, as many of our PCs are scattered
throughout Europe. The LANDesk® Software solution
was invaluable because it allowed us to update or
replace systems very quickly in order to begin our
major migration programme.
The ability of LANDesk® Management Suite to provide
remote control at sea was obviously a very attractive
benefit for us."
English
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Baylor
University
Charlotte Lenox
Associate Director & ITC Business Manager
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"When a client phones for help, the
LANDesk® Web Console lets support staff view details
of the computer attributes and allows them to assume
remote control. Our support staff was so excited over
these benefits that they put considerable pressure
on the implementation team to hurry up and finish
getting this on all the computers!"
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NetworkD are the experts at systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions to organizations worldwide. We specialize in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff. NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community. Download a trial or contact us for a quote on your upcoming project.
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