Achieving Success through LANDesk® Best Practice
(‘Effective Foundational Management’)

3 Day Course

Attendance on this course will result in delegates possessing the ‘Best Practice’ knowledge related to
achieving positive, consistent and measurable results from the LANDesk® toolset.

Successful delegates will be empowered to revise and implement structure into their Day-to-Day LANDesk® driven process leading to significantly higher levels of Systems Management Maturity and greater Operational Success from the LANDesk® toolset.

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Who Should Attend?

Current LANDesk® administrators
 
Personnel with current or future operational responsibility for LANDesk® 

Technical management responsible for LANDesk® deliverables

Course Dates:

Basingstoke, UK
2-4 September
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Newport Beach, CA
9-11 September
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Course Structure:

The course consists of 3 days classroom based training; the content is divided into 2 defined sections:

  • Phase I:  Foundational Management Fundamentals
  • Phase II: Foundational Best Practices

Phase I: Foundational Management Fundamentals

  • What is Systems Management?
  • Drivers for investment - System Management suite of tools
  • What is the priority? ‘Service Quality’ or ‘Feature Breadth’
  • Achieving Success through definition of that success
  • Foundational v Operational Management
  • Foundational Management... is it optional? What is the alternative?
  • Breakdown of Systems Management delivery Components
  • What represents 'Effective Foundational Management?'
  • Review of Fundamentals
  • Question / Answer

Phase II: Foundational Best Practices

  • Review of Fundamentals
  • What is 'Best Practice'?
  • Identify & implement pre-requisites for success
  • Prepare the physical structure for success
  • Review of Foundational composition
  • Implementation of Foundational Management
  • Delivery of Foundational Management
  • Process for change to structure:
  • Question / Answer
  • Exercise "Mature Process"
  • End of Course Examination

Course Qualification:

At the end of the course, there are 2 activities designed to prove course content has been absorbed and understood. 

  • Part 1: Exercise 'Mature Process' - This is a short 45 minute exercise allowing for delegates to identify through discussion their preferred solution for defined challenges.  The scenarios set are designed to emulate infrastructure challenges which may be faced going forward.
    • Individual participation for this exercise contributes 10% of the overall score
  • Part 2: Examination 'Foundational Management - The final activity is a written test designed to prove complete understanding. 
    • The examination contributes 90% of the overall score

Delegates will be notified within 2 weeks of their individual results and successful delegates will be awarded with a certificate of qualification for'NetworkD IMS - Foundational Manager'.

For the highest passes a 'NetworkD IMS - Foundational Manager – DISTINCTION’ will be awarded.

Pre-requisites:

  • Exposure and understanding of Systems Management concepts
  • Exposure to LANDesk® Management Suite
  • Administrative responsibility for LANDesk® – (ideal, not required)

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